Contact Us

Contact NookEria – We’re Always Here for You

At NookEria, customer satisfaction is at the heart of everything we do. We understand that ordering personalized items is a meaningful decision, and we want you to feel confident at every step. If you need clarification, guidance, or direct assistance, our support team is here to provide caring and reliable service.

How Can We Support You?

  • Before You Buy: Get detailed information about design options, dimensions, and available customizations.

  • Order Adjustments: Need to update personalization details or confirm your order’s progress? Reach out promptly so we can assist.

  • Shipping Information: Ask about delivery timeframes, international shipping limitations, or package tracking.

  • After-Sales Assistance: If your order does not arrive in perfect condition, please contact us within 7 days of receipt for a quick resolution.

  • Returns & Refunds: Review our Returns Policy for eligibility, or contact us directly for guidance.

Helpful Tips

  • Provide your order reference number when reaching out.

  • If you need to adjust a personalized order, please let us know within 12 hours of placing it.

  • For time-sensitive issues (such as personalization corrections or shipping problems), it’s best to call us during operating hours for immediate help.

Our Promise to You

  • You will always receive personalized responses, never automated or generic messages.

  • We keep our product listings, customization details, and prices current and transparent.

  • Our goal is to maintain an open, honest, and supportive relationship with every customer we serve.

Customer Support Hotline:
+1 248-461-7067

Email Support:
support@nookeria.com
We respond to all emails within 24 business hours.

Business Address:
22500 Saratoga St, APT 202, Southfield, MI 48075, USA
Please note: This is our registered business address and workshop location. We do not have a physical retail store open to the public.

Support Hours:

  • Monday – Saturday: 8:30 am – 7:00 pm (EST)

  • Sunday: 10:00 am – 2:30 pm (EST)
    Messages received outside these hours will be answered the next business day.

We’re Here to Help – Contact NookEria